After authorization is received your furniture must be returned to us in proper packaging, freight prepaid. No returns will be accepted without prior written authorization from our Customer Service Department. If the Request is approved then you will receive a Return Merchandise Authorization Number. A Return Merchandise Authorization Request Form will be sent to you requesting details and giving instructions for returning items if necessary. How to Obtain Warranty Service: To obtain service, contact our Customer Service Department in writing at Telescope Casual Furniture, Inc., 82 Church Street, Granville, NY 12832 or email to stating the problem, providing pictures and providing proof of purchase. Furniture used in a contract (commercial) setting is not warranted unless it is specifically designated for contract or commercial use in our catalog. These warranties do not cover the failure of furniture caused by acts of God, accident, neglect, improper shipping or handling, or by unreasonable or abusive use, and these warranties are void if our care and maintenance instructions were not properly followed. If allowed to freeze inside the furniture, water can damage the tubing. Furniture stored outside or in other cold storage should be drained of any water. They are not warranted for contract use.įreeze or ice damage is not covered by our warranties. Wood Furniture, Cushions, Slings, and Folding Aluminum Furniture: Wood furniture, cushions, slings, and folding aluminum furniture are warranted to be free of manufacturing defects for 1 year from the date of purchase in residential use only. The following products are not covered by our frame and powder coat warranties: table tops, umbrellas, umbrella bases, wood furniture, cushions, slings, straps, wicker fibers, and folding aluminum furniture.
Exposure to salt water or salt air may cause powder coat finishes that have been damaged by abrasion to blister due to oxidization of the metal such blistering and oxidization are not covered by this warranty. Failure of the powder coat finish due to abrasion, including abrasion caused by stacking the furniture against other furniture or scraping against other surfaces, is not covered by this warranty. The powder coat finish on our powder coat aluminum frame furniture is warranted against peeling, cracking or blistering for a period of 3 years from the date of purchase. Contract use includes any rental, business, commercial, institutional, or other non-residential use. All warranty periods commence on the date of purchase. No indication indicates a frame warranty period of 1 year in residential use and that there is no frame warranty in contract use. 15/1 indicates a frame warranty period of 15 years in residential use/1 year in contract use. 15/3 indicates a frame warranty period of 15 years in residential use/3 years in contract use. 15/5 indicates a frame warranty period of 15 years in residential use/5 years in contract use. (In the case of discontinued models or finishes, we will replace the item with the closest comparable current model.) Products covered by our frame warranty are identified in our catalog as either 15/5, 15/3, 15/1 or no identification at all.
Frames and Powder Coat: If your Telescope powder coat aluminum frame or marine grade polymer frame fails structurally during normal usage within the applicable warranty period (as defined below), we will repair, refinish or replace the frame without charge, parts and labor included.